Frequently Asked Questions

Q: Can I share the menus with my friends and family?
A: No, please do not share our services with non-members. Our staff works hard to provide you with quality products and content, please don't share it with others. If you know someone who is interested in our program, please join our affiliate program and encourage them to sign-up. You will receive a commission for each payment they make, and you will allow our membership site to continue to provide the highest quality menu planning program available online.

Q: I just signed up and I want to get started right away. What do I do?
A: Once your payment has been complete you will receive an e-mail with log-in instructions. You may also log into the portal by using this link: www.dinewithoutwhine.com/member.htm  Be sure to have your username and password handy.

Q: I forgot my username and/or password, what do I do?
A: If you visit here: www.dinewithoutwhine.com/amember/member.php at the bottom there is a box to enter your e-mail address and have your information sent to you.

Q: I didn't get my weekly menu.
A: We send out the e-mails each week, but we can not guarantee deliverability.  Sometimes certain e-mail providers block our e-mails due to members reporting us as spam.  You can contact us to request the e-mail address we use to send mailings so you can add it to your safe senders list.  You also can pick up the weekly menu by visiting www.dinewithoutwhine.com and clicking on the members area link. 

Q: I can't open the menu or shopping list.
A: You need Adobe Acrobat Reader to open our menus and shopping lists.  You can download it for free at www.adobe.com  If you have this program on your computer, but still can not open the file, try downloading and installing the most recent version of Adobe Acrobat Reader - you probably have an older outdated version.

Q:  I want to switch from Dine Without Whine to your other menu planning service. How do I do that? 
A:  If you would like to switch from Dine Without Whine to Menu Planning Central  you will first need to cancel your Dine Without Whine Subscription (see instructions below) and then visit Menu Planning Central and join.

Q:  I want to switch from my recurring monthly membership to one of your fixed term memberships.  What do I do?
A:  Log into your account by visiting here:  www.dinewithoutwhine.com/amember/member.php Choose the membership you would like to have, and complete your payment.  Make sure you cancel your monthly membership by following the instructions below, or you will have two concurrent memberships.   

Q: How do I cancel my membership?
A: We are sorry to see you go! You can cancel your membership any time by signing into your account here: www.dinewithoutwhine.com/amember/member.php  Please make sure your pop-up blocker is turned off, as a pop-up will come up asking if you are sure you want to cancel. If you don't click on the pop-up your membership will not be cancelled. Once you have cancelled, you will continue to have access to the membership portal through the date you paid up to.  Please understand it is your responsibility to make sure your membership has been cancelled properly.  Once you have cancelled, you will receive an e-mail confirmation.  You may also verify your cancellation by once again logging into your account at www.dinewithoutwhine.com/amember/member.php and it should say cancelled next to your membership instead of active if it has been cancelled properly.  If you run into any trouble you may contact us at support@dinewithoutwhine.com and we will work with you to make sure it gets cancelled.  If you send an e-mail or leave a voice mail, please allow 3 days for your account to be cancelled.  Therefore, if you do not want to be charged for your next payment, and you do not want to cancel your account by yourself, you will need to contact us at least 3 days before your next payment is due. 

Q: I meant to cancel my membership but forgot. I cancelled now, can I have a refund for this month?
A: No sorry. We do not offer full or partial refunds for late cancellations. You must cancel your membership before the next payment in order to not be charged. Once you have cancelled you will continue to have access to the membership areal through the date you have paid. The only exception is if you contact us within the first 14 days of your initial purchase requesting a refund - we will of course honor our 14 day money back guarantee.

Q: I referred someone to your site, but I forgot to use my affiliate link. Can I still get credit?
A: No, unfortunately you must use your affiliate link in order to receive affiliate credit. This is necessary for accounting and tax purposes.



Do you have a question not answered here? We are happy to help. You may contact our support desk here: menu.helpserve.com